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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All RETSCH products

The group "New Technologies" offers for review the products of the plant RETSCH: rotary, cutting, knife, disc, ball mills, jaw crushers, mechanical mortars, sifting machines, sample dividers, Tablet presses, Bond shredding testers, universal dryers, vibrating feeders, ultrasonic baths, dust content analyzers
  • Mills RETSCH
    Mills
    ZMxx, SRxx, etc.
  • Jaw Crushers RETSCH
    Jaw Crushers
    VVxx and others .
  • Mechanical mortars RETSCH
    Mechanical mortars
    RM 200, DM 200, etc.
  • Screening machines RETSCH
    Screening machines
    ASxx and others .
  • Sample dividers RETSCH
    Sample dividers
    RThx, RThx, etc.
  • Tablet Presses RETSCH
    Tablet Presses
    RRhx et al .
  • Bond Shredding Testers RETSCH
    Bond Shredding Testers
    VThx and others .
  • Universal drying machines RETSCH
    Universal drying machines
    TG 200, etc.
  • Vibrating feeders RETSCH
    Vibrating feeders
    DR 100 et al.
  • Ultrasonic baths RETSCH
    Ultrasonic baths
    URxx and others .
  • Dust Content Analyzers RETSCH
    Dust Content Analyzers
    RDxx and others .

NEW TECHNOLOGIES GROUP

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